Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a Comet request from the options provided.
Other Comet questions
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"86e1de17b149fc506d5cb88eb28c5f4b93e3afdf_lout","branding":{"id":"14","key":"cmshlp","name":"Comets HELP","portalBaseUrl":"/servicedesk/customer/portal/14"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Minor Planet Center Help Center","sharedPortalName":"MPC Help Center","userInitialAnnouncementHeader":"Useful information","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li>If you want to go back to the MPC website, please follow this link to the <a href=\"https://minorplanetcenter.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MPC Home Page</a></li>\n <li>For instructions on how to use Jira and some useful tips, please check the <a href=\"https://minorplanetcenter.net/mpcops/contact/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MPC Contact Page</a></li>\n <li>Your ticket will only be seen by the MPC staff, but you can opt-in to view and share Jira tickets with other MPC Users. This <a href=\"https://docs.google.com/document/d/1aIC0ruXItYhdxfDNVzchb08IMghwAe_WNbhIpD1Mdk8/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">google doc</a> explains step-by-step how to do it.</li>\n <li>Before you open a Jira ticket, please check on our <a href=\"https://minorplanetcenter.net/mpcops/documentation/faqs/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Frequently Asked Questions</a> page if we have already answered to your question.</li>\n <li>For important communication from the MPC, please check our <a href=\"https://minorplanetcenter.net/iau/MPCStatus.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a>.</li>\n <li>The MPC is in the process of restructuring the web sites. Some pages are already deprecated or will be soon deprecated. For a complete list, please check our<br> <a href=\"https://minorplanetcenter.net/deprecated-pages.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Deprecated Pages</a> page.</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Minor Planet Center Help Center","sharedPortalName":"MPC Help Center","announcementHeader":"Useful information","announcementMessage":"- If you want to go back to the MPC website, please follow this link to the [MPC Home Page|https://minorplanetcenter.net]\n- For instructions on how to use Jira and some useful tips, please check the [MPC Contact Page|https://minorplanetcenter.net/mpcops/contact/]\n- Your ticket will only be seen by the MPC staff, but you can opt-in to view and share Jira tickets with other MPC Users. This [google doc|https://docs.google.com/document/d/1aIC0ruXItYhdxfDNVzchb08IMghwAe_WNbhIpD1Mdk8/edit?usp=sharing] explains step-by-step how to do it.\n- Before you open a Jira ticket, please check on our [Frequently Asked Questions|https://minorplanetcenter.net/mpcops/documentation/faqs/] page if we have already answered to your question.\n- For important communication from the MPC, please check our [Status Page|https://minorplanetcenter.net/iau/MPCStatus.html].\n- The MPC is in the process of restructuring the web sites. Some pages are already deprecated or will be soon deprecated. For a complete list, please check our \n[Deprecated Pages|https://minorplanetcenter.net/deprecated-pages.html] page.\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/21c64ed0-d991-48b6-8917-6296103592fd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDdkN2RkNi1iNjJiLTQwMjgtYjgxZi1lYjhkMjQ1NjYzZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYzY0ZWQwLWQ5OTEtNDhiNi04OTE3LTYyOTYxMDM1OTJmZCI6WyJyZWFkIl19LCJleHAiOjE3NjgyNTk5NDUsIm5iZiI6MTc2ODI1OTM0NX0.93u9pAa0G5vE9ucj_laMqYyPdINgGPFuhT7U_RPD_UE&client=4d7d7dd6-b62b-4028-b81f-eb8d245663e6&height=300&mode=fit","bannerMediaApiFileId":"21c64ed0-d991-48b6-8917-6296103592fd","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"cmshlp","projectId":10022,"serviceDeskId":14,"name":"Comets HELP","description":"<p>Welcome! You can raise a Comet request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"158","name":"Observations","descriptionHtml":"","callToAction":"Observations","introHtml":"<p>Let us know if you have experienced any issues with comet observations.</p>","icon":10487,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[40],"key":""},{"id":"159","name":"Orbits","descriptionHtml":"","callToAction":"Orbits","introHtml":"<p>Let us know if you have experienced any issues with comet orbits.</p>","icon":10507,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[40],"key":""},{"id":"152","name":"Other Comet questions","descriptionHtml":"","callToAction":"Other Comet questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[40],"key":""},{"id":"153","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"150","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"151","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"154","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"149","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"General"}],"orderMapping":{"40":[158,159,152]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CMSHLP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDdkN2RkNi1iNjJiLTQwMjgtYjgxZi1lYjhkMjQ1NjYzZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyNjA1NDQsIm5iZiI6MTc2ODI1OTM0NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dA3CImE6514gs8gcVImfrgBvxv8v7UgVp5YcvU3qCN4","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"4d7d7dd6-b62b-4028-b81f-eb8d245663e6","tokenDurationInMins":20}},"reqCreate":{"id":152,"projectId":10022,"issueType":{"id":"10015","name":"Support"},"form":{"name":"Other Comet questions","descriptionHtml":"","callToAction":"Other Comet questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://mpc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/152","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/152","calendarParams":{"firstDay":0,"date":"2026-01-12T23:09:05+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDdkN2RkNi1iNjJiLTQwMjgtYjgxZi1lYjhkMjQ1NjYzZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyNjA1NDUsIm5iZiI6MTc2ODI1OTM0NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.bUz2gtyMEnseG9VJrUWy4dm3x9aqld4Bgr-TUb_EmOw","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"4d7d7dd6-b62b-4028-b81f-eb8d245663e6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}